Are you a good communicator? How do you communicate?

COMMUNICATION:

By and large, communication (from Latin commūnicāre, meaning “to share”) is a purposeful activity of exchanging information and meaning across space and time using various technical or natural means, whichever is available or preferred. (Excerpted from wikipedia: http://en.wikipedia.org/wiki/Communication)

Let me begin by saying, I am the same communicator, whether it be with family, friends, or business / professional contacts. Some have called me Wordy, Email Annie, and even Boring when I communicate with them. I embrace all those titles, because they come following a lack of interaction by those very same people.

My feeling on the flow of great communication is that there is a topic broached, questions are asked, information is given, and a discussion / debate over opinions and information is held until an understanding is met. Notice I did not say an agreement. You can communicate ideas and have lively debate and still be a great communicator and agree to disagree. However you cannot have discussion without good information and good interactions, and you cannot communicate without also hearing the words of others.

The purpose of good communication is to foster lively debate, disseminate / gather accurate information, and to listen. Yes, listen. To consider the points of view of others and all of the information given and received.

It is also crucial to consider the end result as it relates to the decisions considered based on the communications held. Some decisions we make in our life affect not only ourselves but so many others around us. Is it fair to make those decisions without proper communication? Is it fair to those affected by our decisions to improperly or inadequately disseminate information to them? To halfheartedly communicate with them?

An uninformed discussion is only allowed when you do not allow or do not embrace proper communication.

You can learn a lot from someone’s ability to communicate. Do they have input? Do they understand the information that is flowing? Are they open to a lively discussion? Are they always attempting to tell you what you meant, rather than ask for clarity? Do they base their decisions on what they thought you meant, rather than attempting to gain a better understanding?

You cannot…I repeat, absolutely, positively cannot, have any personal or professional growth without being a good communicator. Ask questions. Search for information. Seek discussion. And listen.

You need to choose to give as much information as possible and to ask for as much input from others as they care to give. Their desire to share or lack thereof, should not be allowed to stall your personal growth.

To be a great communicator, you must participate and you must be informed, not just blowing words to the wind hoping they make sense somewhere in the conversation. Stalling discussion because you don’t try to understand, don’t ask questions, are disinterested or have no desire to learn, is not fair to those who are in the conversation with purpose.

Yes, I use my words. If I communicate anything that is not understood, I expect a great communicator to ask for directness. If I communicate something that is felt to reap of sarcasm, I expect a great communicator to ask for a clarity.

You cannot expect everyone to be great communicators. You will meet people who are great speakers, great arbitrators, and great followers, but not great communicators. They do not relish a back and forth, lively discussion on various topics. They say their piece and expect you to listen and understand with limited interaction. Rules, rules, rules. Others will listen long enough to be a conduit for information, but that doesn’t mean they understand the information that is flowing. Still, others will go with the flow of the majority or the loudest, or the strongest in the discussion, rather than have the passion to have their own opinions understood, or worse yet, don’t have the drive to become knowledgeable and contribute to the discussion.

Choose to use your words and listen to others because words are how we grow, personally and professionally. Communicate. Never use a personal disinterest in any topic as a way of trying to silence another great communicator. One day, you may just have something to discuss.

I know a lot of great communicators. I learn from them every day. I hope I offer that to many as well.

How do you communicate?

Helpful tips for being social with those of us who want to be social

Are you confused about how to be social on social media? Are you trying too hard to build likes, you forget what social media is really all about?

Here are some tips that we non-gurus follow, and guess what? We don’t only post cat photos and Walmart atrocities.

  • Don’t worry about how many likes you have on your biz page. Worry about having content everyone likes.
  • Remember, sharing content of others doesn’t mean you love it – it means you know someone else on your ‘list’ may or you appreciate the discussion that will come from it. And guess what? In most cases you don’t have to like a page to share the content on the page – and if you do, then it is their loss, not yours. And remember, you can share it on your personal page or your biz page (which will be more relevant to do on your biz page in the near future – see below).
  • Don’t just have like-minded people in your connections – gets stale really fast. I love you – I love you, too. Virtual air kisses and hugs. YUCK! Give us some debate, discussion, and thought-provoking posts we love, hate, that outrage us, cheer us up – make us feel…something.
  • If you see a page you like, then “like” it. you can unfollow and just peek in once in a while, but don’t go crazy with those “like my page events” because unless there is content you enjoy or can share – it won’t help either of you. It’s like living in PA and liking a page for landscapers in Mexico. (Side tip – you can follow and not like the page at all i f you like only minimal content.)
  • Remember, reciprocity is lost on many, so don’t go crazy liking other pages just hoping they will like your page in return. They won’t. Don’t believe the hype. I don’t care how many assurances they give you – they will not like your page…many won’t even visit it. Do you, and let them do them. And how many Avon pages can you possibly like anyway?
  • Having more rules than Facebook already has on your biz page really annoys some people. Maintain your page and don’t expect me to do it for you. There are settings for that.

Lastly, have fun. post what you want on your timeline. It is YOUR timeline after all.

*****Remember the Facebook “rules” are changing on what biz pages will actually show in other’s timelines. Unless your posts are more than promotional items of your own business, it won’t be showing anywhere anyway, unless you pay. It doesn’t matter how many ‘likes’ you have.  So consider sharing other relevant posts on your biz page to keep your posts showing in your “liked” connections. (Remember, when you post someone’s interesting posts on your biz wall, it doesn’t have to be directly relevant to your business per se – but it should be something that could be relevant to others connected to your page (or linked social media accounts such as Twitter). That’s how you get ‘likes’ and followers that stick around.

Now where are those cat photos and Walmart atrocities?

Happy New Year 2015 – #CLK #Transcription

Goodbye 2014 – Welcome 2015

     CLK Transcription has had another wonderful year. 2014 was filled with wonderful recognition for CLK Transcription’s work that can be found in books, magazines, and production credits, with many of our clients winning awards, including an EMMY – how cool is that!?! Yes, CLK Transcription was acknowledged for work on all six episodes of the project “The African Americans: Many Rivers to Cross.” (We continue to work on numerous production projects and look forward to seeing those shows included in the 2015 lineup.)

I continue to be very proud of where CLK Transcription has come from, where we are going, and the work performed, and even prouder that CLK Transcription does it for wonderful clients like you, all while maintaining rates lower than the national average, and keeping every project accepted by CLK right here in the United States. Something even our international clients appreciate.

I would like to take this opportunity to say a big THANK YOU to all the wonderful people who have helped make CLK Transcription one of the fastest growing transcription companies in the US. We have a great team that allows us to continue our work in medical and general transcription with or without time-code or special formats, as well as other specialties, from maintaining calendars, to transcribing voice mail, database development, monitoring email, proofreading, copy-editing, substantive editing, and more.

CLK Transcription was excited for 2014 to begin and even more so for 2015 to get here. With a growing contractor pool, all based in the US, and all eager to grow their trade and be the best they can be – we are even better able to handle your project with the quality you demand, at a cost you can afford, and within the deadlines you need. Members of the CLK Transcription team fall into all US time zones allowing us to accept projects virtually around the clock, and we rarely close entirely except for a few hours during major holidays, and even at those times, there is always someone on call to answer your questions or process priority files.

  • To my family of friends and supporters, who put up with long days and late nights, and frequent coffee runs when making a pot at the office just won’t do, and for all the delivered dinners when client deadlines were looming. Thank You!
  • To my office staff, who put up with my expectations of organization and quality control, and for having the drive to research additional services we can offer our clients, as well as cost-saving strategies in all facets of CLK Transcription so that I can keep rates extremely competitive.  Special thanks for putting up with my taste in music and PJ Sundays! Thank You!
  • To my closest friends and acquaintances, who have to listen to me go on and on about how busy CLK Transcription is, the demanding clients, projects, and deadlines, and how much I love it! Thank You!
  • To the team of independent contractors who accept assignments through CLK Transcription – you rock! And you put up with my no-nonsense style of being your client, so we can offer no-nonsense results to my clients. Additionally, your never-ending thirst for gaining additional experience and knowledge and challenging yourselves, understanding that what we do, every day, is an education and running with the possibilities every single time. Just awesome. Thank You!
  • To the clients who trust CLK with their video and audio files, production projects, voice mail, manuscripts, webinars, meetings, proofreading / editing, hard copy conversions of your business cards, recipes, diaries, etcetera, and who know, we do truly love what we do here at CLK. We hope it continues to show. Thank You!
  • To CLK Transcription’s social media contacts who share items of interest that are useful in CLK’s team of transcriptionists gaining even more depth into what our clients do, how they do it, what they expect from us, and what we can do to assist them, and for sharing our posts so we can broaden the reach of our client’s work, you are amazing! And lest we forget, the quirky, opinionated, feline-filled everyday chit-chat that keeps us all sane – how could we enjoy our downtime without you? Thank You!

I also have to acknowledge and sincerely thank on behalf of the entire team here at CLK Transcription, those people who have made some wonderful referrals and recommendations to CLK Transcription. We look forward to assisting all of you with your transcription needs well into the future, and always have room for new clients and projects. Remember, every client receives a confidentiality agreement.

Now I’m not saying CLK Transcription is perfect, but we are perfectly happy doing what it takes to help our clients be more productive. If you haven’t tried CLK Transcription, check us out. We will save you time and money.

We are an email away from assisting you with your transcription needs.

 

images

Twitter = @CLK_Shortcake

Facebook = http://www.facebook.com/CLKTranscription
and

http://www.facebook.com/CLK-Trans

LinkedIn = http://www.linkedin.com/in/clktranscription – View comments made by our clients and find out why we come highly recommended.

http://www.clktranscription.com

 

Preparing for the New Year. Are you Ready?

Are you ready for the New Year?

It isn’t just about parties and champagne when you own a small business.

For a small business, in most cases, being ‘ready’ also means:

  • Closing out the accounting for the year,
  • Organizing and filing away the previous year’s records,
  • Developing 1099s, W2s, and final quarter tax reporting,
  • Reviewing potential ‘needs’ for growth in the New Year, and
  • Reviewing items that need attention for improvement,

all the while continuing with your daily routine of handling projects, employees, contractors, and inquiries.

As a small business owner, the party comes when those items are complete, and completed without interrupting the quality you offer your clients. If we can get that finished and still have hair and without depleting the nation’s coffee supply, then we can celebrate.

Some things we can do to make that end of the year rush go smoother:

  • Find a bookkeeping program and use it. Make sure to enter and file receipts as soon as possible. Find out from your tax person/CPA which program they use and find one compatible if possible. Closing your year and sending an accountant’s copy is faster and easier, and more complete, than trying to develop spreadsheets and sending packages of receipts.
  • If you haven’t done it yet, begin a filing system that makes sense to you.  It doesn’t matter if it makes sense to someone else. If you need something, you will be able to find it. Once you have done that, then train someone else to handle your filing using the same method you use. Now, not only do you have assistance with the mundane chores, you have backup for when you may not be available. And that filing system should be for both current and ongoing items as well as what you have in storage from previous years.
  • That bookkeeping program I mentioned, find out if it provides the data for your 1099s and w2s you need to develop. Most, like Quickbooks, have the information handy, even if you do not pay for the premium versions. You just have to play with the program and get used to where those reports are. As a bonus, Quickbooks for Dummies is a great read.
  • You’ve worked the entire year with established and new clients. You handled projects you have never worked before and may have spoken with potential clients on bidding for new projects. Whether you won new projects or had repeat clients, be sure you research what your niche’ needs, what others are offering, or what others are looking for. Reflect on those items you may need to improve or offer so the New Year allows you better opportunities for growth.
  • You may have also kept in contact with your clients over the years, but be sure to keep that connection and communication open before, during, and after a project. Ask for feedback and make note of those concerns your clients have with regard to your finished product. A complaint is not a bad thing if you can use it to improve what you offer. Just be sure to work to improve it. That one client complaint, if ignored, will soon become a complaint of many if left unchecked. It is only a plus to be able to have a client who complained, come back for a second try, and you can make them happy.

Keep in mind this preparation is not just for clients. You should be reviewing your vendor list, chart of accounts, and even your supplies are current and appropriate for the New Year.

And lastly, review the social media sites where you have profiles and update them, keep them fresh and relevant. Remember, this will be something your clients or potential clients will review, as well as others who may not need your services but are researching for others who may. Having a pretty picture and no description of what you do, how you do it, and who you do it for will just end up being a pretty picture better posted on Instagram.

So I ask again, are you ready?

Allow your transcriptionist to save you time and money by following these simple tips.

Got audio you need transcribed?

When sending audio to your transcriptionist, is it always good to give them as much information as you can about your needs, such as:

 

  • How long is the file? This is important so we can confirm we received the entire file. Although transfer programs are great, sometimes our own connections when uploading or downloading can cut off a file leaving us to believe the entire file was sent or received. Having the length, or approximate length, allows us to verify receipt of the entire file.

 

  • What is your drop dead turn around needed. Most transcription companies work a 24-72 hour TAT depending on length of audio and difficulty. Giving us what your drop dead turn around time expected allows us to be sure to meet your needs, or be honest and let you know it can’t be done. Most cases, if an extremely large file is received – 3 hours or more, we may be able to send you what is complete in parcels, so you can begin your work while we finish the audio project.

 

  • Is there a portion of the audio that you don’t need transcribed? Is there a start time or end here time that you do not need transcribed which can save you money? If we do not know about dead air or conversations you do not need, we will transcribe everything, and dead air will be calculated because we do have to listen to make sure we don’t miss something. Giving us exact time to start or stop will save you money if you had dead space in the audio.

 

  • Are there any names that may not have common spellings? Giving us speaker names will help speed up the process. Most times we will take the time to search for the correct spelling, however this is not always possible with some generic interviews, so having the correct spelling or how you want them to be noted is a help. Maybe you don’t want names. Maybe you would prefer generic we use Male or Female Speaker, Interviewee, or just use initials.

 

  • Do you want verbatim/verbatim with absolutely no clean up or verbatim with minimal cleanup – meaning false starts and stutters. Perhaps you want as much clean up as possible – making the speakers grammar correct, etc. Most cases, CLK will do verbatim with minimal cleanup (false starts and stutters only) unless otherwise instructed. We understand we are not the writers. We will transcribe what we hear and let you write the article using exactly what was said, how it was said.

 

  • Do you have a special format you want followed? Font size and type, margins, etc? CLK Transcription has a “standard” easy to cut and paste format we use for our projects, however if you have something specific for every file or just one file, let us know. We will be happy to use it for your work.

 

  • Are there technical terms or places mentioned that may be difficult to research. CLK Transcription does research work when transcribing, and tries to verify what was said is what was transcribed, but sometimes terms and phrases are just too difficult to locate quickly and takes some time. Sending as much of this information as you can when you send your audio file, hot words, will save time when you need your project quickly.

 

  • Let us know if you feel the audio is difficult and we will attempt to enhance the audio to make it clearer, louder, or less static which will save time on the transcription end.

 

  • Is there a specific way you want the files named when we are complete? CLK Transcription usually names the completed reports exactly the same as the audio file, unless otherwise instructed. Doing this allows you to match the audio with the report when working on your project. If you would like them named a different way, let us know. we will be happy to oblige.

 

  • Do you need files invoiced separately? CLK Transcription understands the needs of the journalists and writer. Many need separate invoices for each project, and we are happy to do this for you. Just let us know as you send the audio.

 

Remembering some of these tips will allow us to better handle your project files and be certain we are giving you what you need to do your work more efficiently – and that’s part of our job.

 

http://www.clktranscription.com – We love what we do and it shows!

Why should you care about your medical dictation being sent off shore?

 

Your medical information dictated by medical professionals includes: Social history – including how many alcoholic beverages you drink and where you work and live; family history – including how many siblings, health of your family; past medical history – including surgeries, illnesses; medication history – including every medication you have taken and are currently taking; allergies; and personal statistics including height, weight, eye color, and birth date.

Is there anything else you need to give to someone who wants to steal your identity? They don’t need your social security number anymore. They get your insurance information and everything else listed above. They just need to become you and your medical provider may be giving them exactly what they need to do that, and HIPAA regulations don’t mean squat overseas.

Let’s not forget your credit history and direct personal information sent to collection agencies who use off shore call centers to follow-up on past due accounts. Many of these call centers are intertwined with the off shore transcription companies and data storage facilities…they call it multitasking.

Ask your provider, insurance carrier, hospital, and anyone you give personal information to if they have their transcription done here in the US. Demand that they do.

Insurance companies are selling your information to drug companies and equipment providers. Example: How many diabetics receive calls from equipment providers asking them if they want a new glucose monitor? They already know who your insurance carrier is…how? Because they got your contact information from them. Pretty scary, huh? How many of these call centers do you think are actually in the US? Very, very few. No one appreciates having to push 1 for English, so why do you allow calls from off shore call centers regarding your personal information.

Even unemployment and worker’s compensation providers are using off shore companies to handle their claim dictations. Some car and home insurance providers also send your information off shore when they have their reports transcribed.

Think speech recognition and EMR are safer? Think again. Many larger MTSOs (Medical Transcription Service Organizations) and other suppliers send this work off shore either for processing or for ‘storage’ and have US transcription editors review and edit the information, and they never tell their clients that it is being done.

Now think about your company’s information, and all of the trade ‘secrets’ you send off shore with your audio. Do you really want to share that information with those that do not have to adhere to our rules and regulations? Does anyone remember the women who threatened to release her clients transcripts? http://www.sfgate.com/health/article/SPECIAL-REPORT-Looking-Offshore-Outsourced-2774413.php

Do you think this has changed???

When is enough, enough? Not only is it costing US jobs, it is costing many more their identities and livelihood.

Demand your personal information remain safe and any sharing of the information be secure and governed by HIPAA regulations or other US regulatory guidelines.

 

 

Ask an American Transcriptionist – they will tell you a story or two.

Wondering why, with all these “money”, “economy”, “employment” articles I am transcribing, I don’t see more about the field that is hit hardest by off-shoring, the field that most people never think of as important, but more people/corporations/doctors use it than probably any other ‘vendor’, the one where those who off-shore the work know it is ‘wrong’ so much so that they lie about doing it…yes, transcription.

Doctors, insurance companies, lawyers, corporations, publishers and production companies, and freelancers – even ‘ordinary’ people like students, parents, and homemakers use it – need it. And many use a transcription company and are told their work will never be off-shored, but it is, more times than not!

Where is that story?

There are THOUSANDS of ICs out there struggling to protect their jobs, while MT/Transcription companies charge a high rate, send the work offshore and pay pennies to get it transcribed, get it back and then have it proofed by an American transcriptionist for pennies, all the while promising the client they won’t offshore – and nothing the American transcriptionists can do about it but continue to battle for the truth and respect for the work they do.

The only people making money are the large transcription companies who off-shore the work. Neither the transcriptionist over seas or the US transcriptionist are making money. The transcription companies that don’t off-shore, as few and far between as they are, are struggling with rates low enough to keep the work here and paying the transcriptionists what they are worth.

Why do we do it? Because we love what we do!

We also understand the importance of safeguarding the information that we are entrusted with transcribing, or that comes along with the audio project.

Has anyone asked an American transcriptionist what has happened over the past 10 to 20 years with their profession and the effects of off shoring the work? Has anyone considered the ramifications of sending sensitive information off shore – you know, you entire medical history – family history, social history, past surgical history, etc? Has anyone considered what sending business meeting transcriptions over seas to have transcribed does to their company secrets, platforms, and practices? What sending your protected information over seas to companies who do not have to abide by US confidentiality laws means for your confidentiality and privacy?

No. They haven’t.

Google American Transcriptionist. All you see are more and more companies touting their services and sending the work off shore.Is that because no one wants to really know the truth?

Want to know what happens here, in the US,  by the skilled transcriptionists who are in the field that helps so many companies and individuals get their project done?

Ask a US transcriptionist.

We are here. We are proud. And we don’t plan on going anywhere.

The next time you need a transcriptionist and hire a transcription company, the next time you go to the doctor or visit a hospital, the next time you have an IME for your insurance carrier, the next meeting you attend that is recorded – ask – Will this be sent off shore?

Then do your research. Find an American transcription company that refuses to send work off shore, who only utilizes the services of American transcriptionists, who spent years and thousands of dollars to be able to assist you with your transcription needs, and in return keeps your documentation safe under the laws that are meant to protect you.

Whether it is an American transcription company, or an individual American independent contractor, ask them why they fight the fight and still love what they do.

Now THAT would make a great story.

 

CLK Transcription. An American owned and operated transcription company that refuses to off shore any work, ever, and has made that an unwavering commitment to every client that assist. http://www.clktranscription.com

Previous Older Entries

Follow

Get every new post delivered to your Inbox.

Join 1,619 other followers